Return, Exchange & Cancellations

Last update: 23.06.2026

RETURNS, EXCHANGES, AND REFUNDS (NON-EU CUSTOMERS ONLY)

ALL SALES ARE FINAL. We do not accept returns, exchanges, or refund requests. Please make sure to carefully read the listing's description and fully understand what you are purchasing before placing an order. We do not offer refunds or cancellations due to a misunderstanding of what a listing offers. 

Although we fully understand that connecting with a spirit, experiencing the manifestations of a spell, or integrating a metaphysical service takes time and can sometimes feel challenging, this is a natural part of the spiritual journey. Because spiritual energies and personal bonds develop uniquely for everyone, we cannot guarantee specific individual outcomes and do not issue refunds, returns, or exchanges based on spirit connections, spell results, or service experiences. Furthermore, to honor the energy of the spirits themselves, we strictly do not move them back and forth from keeper to keeper.

Exceptions for Physical Goods:
We package every international order with the utmost care to ensure it survives its journey across borders. Because we have no control over international postal carriers or customs handling, we are not responsible for items that are lost, delayed, or physically damaged during transit. However, we value our community. If a tangible item arrives damaged, please contact us within 7 days of delivery with clear photographic proof of both the damaged item and the original packaging. Upon review, we may offer a replacement or a refund issued solely as store credit. We do not issue cash or credit card refunds for transit damage caused by international shipping carriers.

Case-by-Case Exceptions:
On a strict case-by-case basis, we reserve the right to offer an exchange or a refund (issued solely as store credit) if we deem it appropriate under unique circumstances.

CANCELLATIONS

Orders may be cancelled within 24 hours of purchase, provided the order has not yet been processed or fulfilled. Once processing has begun, the order can no longer be cancelled.

To request a cancellation within the 24-hour window, you may do so by:

  1. Using the “Cancel Order” function in your customer account portal;
  2. Sending our customer support a clear cancellation request by email.
    You may be asked to provide a brief reason for the cancellation to help us improve our service.

DIGITAL CONTENT

Digital content purchased on this website is completely ineligible for cancellation, refund, exchange, or return. Once your order is processed, access to the digital content is automatically granted and cannot be revoked. This makes all sales strictly final for digital items delivered via your customer portal or email. This includes, but is not limited to, DIY spells, Manuals, Guides, and all other digital downloads.

Account Suspension & Serial Cancellations:
If your account accumulates more than 3 canceled or refunded orders within any period (including cancellations or refunds processed on the WTR Etsy shop or any other platform where WTR is present), we will respectfully request that you stop purchasing from us and find a shop that is better aligned with your needs. Your account will be immediately suspended, and you will no longer be able to order from any WTR shops.

STORE'S RIGHT TO REFUSE OR CANCEL ORDERS

We reserve the right to refuse or cancel orders in limited circumstances prior to fulfillment, including but not limited to:
• Obvious pricing or listing errors;
• Suspected fraud, abuse, or unauthorized transactions;
• Legal or regulatory compliance concerns;
• Situations where fulfillment is objectively impossible; or
• Where the nature of the request reasonably suggests it requires professional medical, legal, or other regulated advice beyond the scope of our services.

DISPUTES AND OPEN COMMUNICATION

We deeply value open communication and believe that cooperation between our shop and our customers is always the most beneficial path forward. If you encounter any issue with your purchase, such as a missing physical item or a question about a service, we request that you contact us directly first. Most issues can be resolved quickly and amicably, saving both sides valuable time and energy. 

We kindly ask that you allow us the opportunity to assist you directly before involving external third parties or public forums. 

Handling of Payment Disputes & Chargebacks:
Please note that our system automatically responds to financial disputes to protect the security of our store. If you bypass direct communication and initiate an unauthorized dispute or chargeback via PayPal, your credit card company, or your financial institution, the following actions will be taken immediately:

• Account Suspension: Your customer account will be immediately suspended, and you will be blocked from making future purchases across all WTR platforms and shops.
• Order Hold: Any active, unfulfilled orders under your name or shipping address will be put on hold or canceled until the dispute reaches a final legal conclusion.
• Reversal of Services: In the event of a chargeback, all metaphysical work, spell work, or digital access completed by us will be energetically and materially reversed immediately. 
• Fee Recovery: Suspended accounts will not be eligible for reactivation or future services unless the disputed amount, along with any chargeback fees incurred by our shop, is fully repaid.

Fraudulent Transactions:
We monitor all transactions closely. We reserve the absolute right to cancel and immediately refund any order that our security system flags as fraudulent, unauthorized, or high-risk.