Returns & Right Of Withdrawal

Last update: 23.06.2026

WITHDRAWAL POLICY FOR CUSTOMERS IN EUROPEAN UNION.

If you are a consumer residing in the European Union, you have the statutory right to withdraw from your purchase within 14 days without giving any reason, subject to the conditions and exceptions set out below.

Withdrawal Period

The 14-day withdrawal period begins:

• For physical goods: from the day you, or a third party designated by you (other than the carrier), acquire physical possession of the goods.

• For services: from the day the service contract is concluded.

• For digital content not supplied on a tangible medium: from the day the contract is concluded.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.

You may do so by:

• Using the “Cancel Order / Return Items” function in your account under your orders

• Sending us a clear email or written notice

To meet the deadline, it is sufficient that you send your notice before the 14-day period expires.

Refunds and Returns

If you validly withdraw from your purchase, we will reimburse all payments received from you, including standard delivery costs (excluding any supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us).

Refunds will be made using the same payment method used for the original purchase, unless expressly agreed otherwise. You will not incur any refund fees.

FOR PHYSICAL GOODS

1) Return of Goods

You must return the goods to us without undue delay, and in any event no later than 14 days from the day you inform us of your withdrawal.

The deadline is met if you send the goods back before the 14-day period expires.

2) Return Shipping Costs

You are responsible for the direct cost of returning the goods.

3) Refund Timing

We will reimburse you within 14 days from the day we are informed of your decision to withdraw. However, we may withhold reimbursement until we have received the goods back or until you provide proof that the goods have been returned, whichever occurs first.

4) Condition of Returned Goods

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

If the goods are returned damaged or reduced in value beyond reasonable inspection, we may deduct an amount corresponding to the loss in value, up to the full purchase price.

Exceptions for Physical Goods

The right of withdrawal does not apply to certain goods, including but not limited to:

• Goods made to your specifications or clearly personalized;

• Sealed goods not suitable for return for health protection or hygiene reasons if unsealed after delivery (for example the ritual oils).

• Goods liable to deteriorate or expire rapidly;

• Sealed audio, video, or software products unsealed after delivery.

FOR SERVICES

If you expressly requested that the service begin during the withdrawal period, and later exercise your right of withdrawal, you must pay an amount proportionate to the services provided up to the time you informed us of your withdrawal.

If the service has been fully performed with your prior express consent and acknowledgment that you lose your right of withdrawal upon full performance, you will no longer have the right to withdraw.

FOR DIGITAL CONTENT

For digital content not supplied on a tangible medium (including downloads, e-books, manuals, audio, video, and similar products), you may withdraw within 14 days only if access, download, or streaming has not yet begun.

Loss of Right of Withdrawal for digital downloads

Your right of withdrawal ends once the performance of the digital content begins, provided that:

• You gave your prior express consent for immediate access, download, or streaming; and

• You acknowledged that by doing so you lose your right of withdrawal.

If you cancel before access begins, we will refund your payment in full within 14 days of receiving your cancellation request.

STORE'S RIGHT TO REFUSE OR CANCEL ORDERS

We reserve the right to refuse or cancel orders in limited circumstances, including but not limited to:

• Obvious pricing or listing errors;

• Suspected fraud, abuse, or unauthorized transactions;

• Legal or regulatory compliance concerns;

• Situations where fulfillment is objectively impossible; or

• Where the nature of the request reasonably suggests it requires professional medical, legal, or other regulated advice beyond the scope of our services.